| dc.description.abstract | Revenue collection performance is vital in promoting
efficiency in the service delivery and economic development of
organizations. The purpose of the study was to determine the
contribution of on-spot billing system, cost of water and
revenue collection mechanism on revenue collection
performance of public entities in Uganda. The study objectives
were to establish the contribution of cost of water on the
revenue collection performance in NWSC, to examine the
contribution of revenue collection mechanism on revenue
collection performance in NWSC, and to find out the
relationship between on-spot billing system and revenue
collection performance in NWSC.
The study was guided by the cash management theory
which focuses improving liquidity and it adopted a cross sectional research design. Data was collected using a
questionnaire and an interview guide. 108 respondents
participated in the study. Data was entered into SPSS, and
analysed using descriptive statistics. Findings show that the cost
of water significantly contributes to revenue collection performance in NWSC, Mbarara Centre. Results also indicate
that location of pay points, the failure to automate revenue
collection, the number of pay points, and mode of paying bills
significantly contributed to Revenue Collection Performance
Findings. Further affirm that on-spot billing has a significant
effect on revenue collection performance at NWSC because it
enhances revenue collection performance.
Basing on the results of the study, it is recommended that
the government should subsidise more the cost of water,
customers be engaged in the pricing or mode of payment for
water bills, number of pay points be increased and establish
more convenient ways of paying for water like of mobile money
agents and more attention be attached on improving on the on spot billing system and meter reading challenges and also that
customers be sensitized on their roles to NWSC. | en_US |
