BISHOP STUART UNIVERSITY JOURNAL OF DEVELOPMENT, EDUCATION & TECHNOLOGY
Abstract
The Corona Virus Pandemic sparked a crisis across many sectors
of the economy. The virus led to the closure of many sectors
including education. In Uganda, the education sector was closed for
22 months leaving many children and schools stranded on how to learn and deliver education services. The higher education sector
reacted by introducing online learning. Since to many online
learning was a crisis response, the transition was abrupt, thus
calling for an investigation into the quality of education offered by
universities during COVID-19. We interrogate the learners’
experience with online learning with a view to understanding the
extent to which quality standards were maintained. Understanding
how the learning experience can lead to improved design of future
online programs and avoid the crisis in the education program
delivery system. We collected both qualitative and quantitative data
using questionnaires sent to students online. A sample was
conveniently drawn from students who studied online during
COVID-19. The sample consisted of both students undertaking
undergraduate and post-graduate training at various levels. Our
findings indicated that the majority of students were not well
trained to undertake the online program, institutional support was
also limited during online training and students indicated that
online training can be better delivered if universities provide
adequate training to students and invest in infrastructure
development.