The purpose of this survey was to establish the implementation challenges of
corporate social Responsibility (CSR) programs among commercial banks in
Western Uganda using a case of Absa Bank Mbarara. In this study, descriptive
research design was adopted where qualitative and quantitative approaches of
data collection were used. Both questionnaire survey and interview methods
were used to collect data from staff of Absa Bank. To ensure validity and reliability, research instruments were pretested and appropriate strategies
taken. Content Validity index was used for validity while Cronbach Alfa was
used for reliability. Using both qualitative and quantitative methods, the
findings portray negative perception by the public, competition and financial
challenges as major hindrances of CSR programs among commercial banks in
Western Uganda since they are profit making financial institutions. The study
concludes that commercial banks use community related programs as their
CSR programs. The study encourages commercial banks to partner with other
organizations such as civil society organizations and government in funding
CSR activities since they are essential for the improvement in wellbeing of the
people.
